Refund Policy
All About The Beer refund policy
The legal contract for the supply and purchase of products is between you and the Brewery with whom you place an order. All About the Beers Ltd will take the payment and conclude the sale of products on behalf of the breweries as commercial agents.
Breweries are however bound by the terms of their contract with All About The Beer Ltd which give you the following assurance:-
- The brewer's delivery timescale is stated on the website for each product (e.g. next day, 3-5 days, if no delivery terms are defined it will be assumed the beer should arrive within 5 working days of your order). If your order has not arrived in the stated timeframe it is late so please email info@allaboutthebeer.co.uk so we can investigate. Should your delivery become more than 3 days late then the package is designated lost or stolen and we will liaise with the brewer on your behalf to organise a replacement package. Should the replacement package does not arrive within a further 5 working days then you have the option to claim a full refund.
- If a package is received but you are dissatisfied with the product for any reason please email info@allaboutthebeer.co.uk stating your concern and we will communicate with the brewery on your behalf. The decision on whether to replace the beer or offer a refund is entirely at the brewers discretion.
- Neither the Brewer nor All About The Beer are obliged to provide a refund if the delivery address provided was incorrect.
- You have the right to cancel the order up to the point it is dispatched for delivery.
- You have the right to return the product unopened and undamaged within 14 days of receiving your order, in these situations you are responsible for the costs of returning the product.
Items where the the vendor is marked as All About The Beer the legal contract is with All About The Beer Ltd. On these products the refund policy is the same as above